Washing machine delivered did not work. Had to wait a week for a new one (appointment then cancelled!) Then had to wait further week for replacement. £30 offered as good will gesture which just about covered laundry bills, never mind inconvenience, time off work and hassle. After two phone calls which I had to chase up £70 begrudgingly offered. Really disappointed, thought John Lewis products and customer service "a cut above" other high street retailers. Obviously mistaken about that!!! Would not recommend to friends or family if purchasing major appliance. Mrs Angelosanto