John Lewis Installation service very poor. Our washing machine packed up shortly before Christmas and so we had to quickly shop for a new one. We chose John Lewis as they had the best choice available to us and also offered an installation and recycle service (at extra cost) which appeared to be ideal as we have little experience in this issue. Because of Christmas, we obviously had to wait for the delivery, scheduled on December 29th. The installers were polite and friendly (and actually arrived earlier than expected) but on checking the environment for the installation, the senior guy stated that they couldn't complete it because there was "no access to the cold feed" and that "a plumber was required to replace the valve tap". They seemed unable (or unwilling) to try anything to improve the situation and abandoned the installation. They brought in the new machine and a Installation Service Note detailing the situation, and the promise of a refund for the installation. I was told that when the old machine was ready for recycling, I could arrange for them to return. So - at that point, we were left with two (non-working) machines and the prospect of a hefty cost and/or lengthy wait for a plumber. MADNESS!!! Fortunately, a family friend came round to look at the situation and quickly determined that THERE WAS NOTHING WRONG WITH THE VALVE. The plastic tap had been removed from the valve owing to space restrictions under the sink, but the valve itself was perfectly servicable using a spanner. Our friend completed the installation in under an hour. Of course, on contacting John Lewis Customer Services, the first available slot to remove the old machine is 5th January, so we have an unwanted guest in the hallway for New Year! So, in conclusion, the installers need to be a bit more clued-up and less risk-averse than these guys were. Were it not for a more knowledgeable friend, we might still be waiting for a plumber and a hefty bill!