I ordered (no: 105612423) a washing machine and selected a delivery date. Waited one week for my delivery date to arrive and arranged a family member to stay in for collection. I even called up twice during the day to confirm delivery will be taking place, customer services confirm this. Then at 7pm I call up again, to be informed a third party will be arranging delivery. I call up the third party who know nothing about my pre-arranged delivery date and now want me to commit to another date the following week. Complete shambles. Over a week without a washing machine to then be messed around. I really did expect better from John Lewis. In future I shall be taking my business elsewhere.