I ordered a few items in the sale, two parcels in total! After a few days, I contacted john lewis as I'd not received them! To find out they'd been delivered? Confused! Yes I was too! I used parcel motel to deliver my goods to Southern Ireland ( as jl) wouldn't go past the border! I was then told using parcel motel was against their t&c and it was my fault! I contacted parcel motel who did a sweep of the warehouse, found 1 parcel! Turned out jl hadn't labelled it correctly hence I hadn't got it! Missed half the address off! I got parcel 1! Unfortunately parcel 2 is still missing is worth £100, jl are giving me mixed responses! 1 customer service person offers a refund another takes that offer away! Disgraceful! I'm £90 put of pocket! The only people in this whole story who've been helpful are parcel motel! Avoid john lewis! The customer service telephone line is awful! Muppets! They even agreed with me that this will go on for ever and I'll be pushed from pillar to post! It's now been nearly 1 month, parcel still missing no refund! AVOID!