NEVER KNOWINGLY UNINSTALLED I ordered a washing machine online. It wasn't delivered within the 7 hour delivery slot allocated. No communication from John Lewis to say there would be a delay. This caused me a real inconvenience as I couldn't return to work. Delivery had been passed on to a third party company. They arrived very late and were totally uninformed, and unhelpful. They moaned to each other from the moment they arrived. They removed the old machine but decided they couldn't install the new machine and wanted me to sign that I was happy with the delivery. I refused to sign, so they threatened to take the new machine away. I agreed they could take it, at which point they refused to leave my home until I agreed to sign a delivery slip. No explanation about the guarantee, the product or aftercare. After nearly nine hours of wasted time, I was left with the new machine uninstalled. My husband then managed to connect it up in a no more than 3 minutes. Horrible horrible experience. I will not risk repeating it.