WILL NEVER BUY ANYTHING FROM JOHN LEWIS I am writing with extreme disappointment for the service that i have received from John Lewis. I had given my Laptop for repair on 13-Jan-2017. It is over a month now and i have no clue about my laptop as i have been given differing information every time i have called John Lewis Technical Support team or when i visited the John Lewis shop at Stratford, London. The team has refused to give me an temporary replacement laptop and this has caused me serious trouble as i am not able to conduct my business properly for over a month now. They have promised that they will call me tomorrow to let me know the situation (as they have done several times in the past, but unfortunately i still do not know about it. I have visited the customer service department three times, the technical support team at Stratford around four times and have called the technical support line more than five times. Details of differing information provided by John Lewis Technical support team everytime i called or visited the store. 1 - Laptop has been repaired and sent to the store, you should receive the call from the store from collection (No call from Store for a week) 2 - Your laptop has been couriered to wrong place. The technical support team accepted mistake at their end. 3 - You Laptop has not been repaired due to physical damage, we will call you for Quote. 4 - You have accepted the Quote for repair. (John Lewis never told me the amount and i never accepted the Quote) 5 - Your Laptop has been sent back to the Store without repair.