SOoo Much went wrong. I should have walked out of the store when the furniture manager was so rude to my husband and myself after taking two hours to try various beds, deciding on a bed which was about £10,000, asking if we could specify COM (customer's own material), but were told that they would have to call the supplier and we could not pay for it today because of this. My husband was with me we said we would have some lunch and then come back to the department to see if they had contacted their supplier (who's representative was in the store talking to us, but he had to talk to his boss???? He was unable to make that decision himself). We went to have our lunch, then went back to the electrics department to buy a television, which we did, then looked at a wooden bed on our return for our teenage son. We ask the price of the mattress and bed of a double or king, and a lady went back to the furniture manager to inquire. He saw us and left us standing there for quite a while and had a great discussion with his staff member. Us jolly from the freedom of having no children for the afternoon, happily went over to him to be told that mattress was sold, and then said 'we were looking for you in the restaurant', and then started to imply that we were messing him around and being very peculiar, and said we spoke to our supplier and he said if you want COM it will cost 20% extra. I became rather upset, one that he had been looking for us in the restaurant and implying to us we had messed him around. I explained we had been to the electronics department and had just bought a TV, which really was none of his business and as we were up until this point about to make a 10,000 purchase we would expect a little less rudeness. I said I no longer wanted to deal with him as this whole incident had upset me. I should have left the store then, we decided that it was not a good omen to buying a bed based on this feeling of badwill. So we went to try to complete our orders bookcases and cupboards. We ordered two bookcases, two wooden stools, and a large german cupboard. Oh why, oh why did we do this....after the horrid man in the furniture department had already upset us both (this is head of furniture in High Wycombe). The shelves and barstools came, two weeks over the delivery date, after they had also changed the original Wednesday slot to a saturday slot as they could not find any record of us having paid, we had paid in full at the store, on that fateful day. I told the customer services this, but she did not believe me so without telling me cancelled the slot we had arranged. This was after it being two weeks late already. When it arrived my husband and i spent an afternoon trying to assemble it, i am really good at flat pack furniture, but these shelves were not stable or ever going to fit together, the ply chipped on attempting to assemble, it was so awful, ikea furniture is a breeze in comparison. I called the store with my husband, and asked them to collect it all as soon as possible, i would rather go to OKA and pay a little more but have a more substantial product which is assembled. My husband questioned the sense of them selling kitchen stools which had to be assembled by the customer, what if they fell apart, surely John Lewis was opening themselves up to all sort of litigation? We just want the whole lot collected, which we have arranged and will shop elsewhere in future. High Wycome staff need training up, the furniture manager was appalling. He lost a sale for 10,000, i don't think they care though. To question where we were, and then to think we were buying a cheeper bed after having 'wasted his time' ...no we were going to buy another bed, so spend up to 15,000 in your store, but in the end we are returning it all. The television is good, and the panasonic guy was lovely, but everything else was well below what one would expect