I tend to do a lot of online shopping when it comes to John Lewis due to disgusting customer service on several occasions in the peterborough store. I once returned a ted baker purse simple because I didn't like the colour. It was bought as a present.And the lady was like "oh you must be a primark sort of girl" I took my refund and bought it else wear no one should be spoke to like that. Also again my boyfriend bought me some mac mascara and a bottle of perfume. I took it in to get a refund and I didn't like the perfume as previously smelt it the perfume shop and I own far to much mac make up. For her to tell me she wouldn't refund the mac make up as it has no plastic on it.. no mac make up comes with plastic it all comes in just a mac box. Then argued with me over it. Called her supervisor over. Who said she would give me the refund. After calling me a liar. To then tell me they can't because I wasn't my boyfriend for fraud reasons. What kind of a con artist would return goods. If she couldn't do it she should of told me that from the beginning instead of wasting an hour of my time. Here's a tip.. sack all of your employees.. at John Lewis peterborough store and start again. No one I know of as ever had anything good to say about this store.