Bad customer service at the Newcastle store of late. Went in looking to buy a sofa had a £5-6k budget was left standing looking for assistance for ages then when an assistant did come they where not very helpful or forthcoming so left empty handed. Next stop was the Nars counter where I was sold a £30+ foundation on the advice of the make up artist , later realised the colour match was totally different to my skin tone so went back to ask for a sample of a darker colour to try bearing in mind I'd just been sold one, but was told no testers available but I can book in an appointment for a colour match !!!! No thanks I already wasted my time doing that and ended up with a pink tone foundation for my dark skin tone. Disappointing not the service I come to expect from John Lewis.