I have purchased a Sony lens SEL55-210 online order 109648568. When received the lens, it was not sealed box and not authentic. So range customer service and requested replacement in the Solihull branch for next day after 2pm (because I live in Solihull). And next day after confirming through customer service, went to the Solihull branch with the lens to collect replacement. At the Solihull branch technical manager said that they haven't received any replacement. They had same lens in the stock but still they refused to replace. After one hour argument, they replace the lens. It was a terrible experience of my life. Yesterday I checked my bank and found that John Lewis have charged me twice for one lens. It's discussing that John Lewis are so deceiving tried to rob me. I was lucky that I checked my bank. Then I rang customer service and agent said cannot do anything. So I request to talk with manager. Finally, manager apologised and confirmed refund in 4 days. Since I have purchased this lens, receiving emails and received this second order number 75518695. Customer service replied to my inquiry and they just didn't bother about my complaint. Just copy and paste their usual reply. They are not trusted at all. Please be careful.