Bought a sofa from John Lewis two years ago. After a year of having the sofa the fabric started to go bobbly which has progressively got worse to the point where I have now contacted them to see what they can do about this after only having the sofa a short period of time. Their response: It is now out of the guarantee and this is down to general wear and tear on the fabric, this would not be covered by our inspection and John Lewis would not be taking this any further. Known for their quality products and good customer service are they!? What kind of guarantee do they offer of a sofa isn't even under guarantee after only two years! Three misleading quotes from this 'high quality' retailer to further add to their non existent aftercare: "All our fabrics exceed the British standard rub test, ensuring longevity" 2 years is classed as 'longevity' for a sofa!? "Our covers are overlocked inside and out, so they won't fray and will last longer" "Last longer"....don't even last a year! "Seat webbing is pulled to the same tension on all products, to make sure the seat wears evenly, no matter how you sit on the seat pad" Complete lie Don't make the same mistake I did and fall for their false customer commitments. You'll pay over the odds for something you can get elsewhere for much cheaper and with better after care