I ordered a dress for my daughter's prom online on April 14. Delivery was meant to go to my local Waitrose store that weekend. I received an email on the Saturday that delivery was due to say that delivery would not arrive that day and to await further notification. A couple of days later I received a voicemail to call back. I was told that my dress had been sent to the wrong store , no more stock was available but that they were expecting more stock in a week. So I said i would wait for the new stock. A week later I make contact again and am then told the truth that I will not be receiving this dress. No apology. A refund was promised on 21 April . Only after I have chased this up did I get a refund today 23 May. no apology except to say someone had put a note on my case and forgot about it. Such shameful customer service. I am owed an apology for shoddy service, the fact that my money has been taken and accruing interest in your account/ cost of calls and effort to chase up my money.