I received a phone call at 16:15 to say that my delivery (due to be delivered in the 11:00-17:00 delivery window) was not going to be delivered today due to an electrics issue in the delivery van. The driver advised that I call customer services to arrange a courier delivery or to set up a new delivery slot. When we called customer services, they said that they were unable to rearrange delivery as the issue has not been registered yet. I asked if there was anything else they could do to help us rearrange as we had already stayed in all day for the delivery and now had to cancel plans for the evening as we had invited friends over for a BBQ which wouldn't be delivered now. The agent put us through to somebody else who explained that the driver actually must have "run out of time" and couldn't deliver our BBQ today which wasn't helpful. We asked if he could try to help us with rearranging a delivery and he said that he would try and would contact us before their 6pm closing time. This conversation terminated at 4.30pm. After not having heard back, I called again at 5.45pm and the agent tried to call delivery to find out why they hadn't called us back to find that they were already closed. The agent put us on hold three times to find out what else he could do to help us but to no avail. He then told us that we would be contacted first thing on Monday morning to rearrange. I work full time and will not be able to take the call and stressed this on the phone but there was nothing the agent could do to resolve this either. Appalling customer service from all three agents I have spoken to today and still do not know when our already paid for BBQ will be arriving.