Arranged delivery of fridge freezer, with disposal of old one. Advised them there was a set of 7 steps and to let the delivery driver know so they come prepared or with an extra person. JL pass the order to their supplier (they are acting as drop shippers) Hotpoint. We wait for a week for delivery to be arranged and then a further week until it can be delivered. On the day of delivery (Friday) the lorry turns up with only one man and they are unable to deliver due to the steps. Which we had told them about. Though they do offer to leave it at the bottom of the steps for us and not take the old one. We are told we have to wait for the driver to return to the depot later in the day and they will re-book delivery. After hearing nothing Monday morning, I phone at lunch time to find out what is happening. I am told by Hotpoint that the fridge freezer is now out of stock and will be approximately 5 working days to come back into stock. Amazing as it was at my front door on Friday and after booking back in, they have sold it to someone else and I am now expected to wait a week or two for a fridge freezer ordered 2 weeks prior. Hotpoint couldn't give a monkeys and just offered me an address to write and complain to. John Lewis said there wasn't anything they could do and offered no alternatives. They even suggested they would be happy to cancel the order if we could find one elsewhere. They showed zero interest in my custom! Order cancelled, purchased through ao.com who have the item in stock and delivered the next day. Avoid John Lewis, we paid a premium for what we thought would be great service. Wrong! We will avoid using John Lewis stores or online in future as they clearly do not value our business.