Ordered a chest freezer which when installed did not work. Only found out a couple of days later with a full freexer defrosting. Very poor and unsymathetic response and unable to replace for nearly a week. Lost the majority of contents and unwilling to compensate for my lost as my houshold insurance did not cover loss, It was not a breakdown as it never had workd correctly. Eventually wrote personally to the Chairman but was told he would never see it by Customer Service Manager as it would be intercepted. Eventually got £50 which only covered a small part of the lost of contents. I will after 50 years of being a loyal customer not be using them again. It is the senior mangement that are the problems with the outsourcing of services to some of the known poorest performers in the field.