I ordered a washer dryer and paid extra for it to be installed. After being told it would take 4 days to arrive, the machine actually took 3 weeks. When it was delivered and installed the installation team damaged my fitted doors and the carcass and I was told to fill the door myself before they could come back and attach the door hinges. The machine wasn't as described as it didn't have the correct spin speed on the majority of cycles and also didn't spin sufficiently and left clothes wet with a couple of inches of water in the drum. John Lewis weren't helpful in sorting all these problems out until I emailed the CEO. I then had a chap called within the hour. I'm still awaiting a new machine and the repair of my doors, and I was informed that they would be expensive to repair.... Well, if they hadn't been damaged by their men they wouldn't have the added expense. I'm hoping that the new machine I've ordered works better, and is installed better, the doors will be repaired and it is all sorted out before I die. I'm terminally ill and used John because of their reputation because I needed a stress free installation! I wouldn't recommend them. They offered me £100 off a new model, but I discovered that they were offering this to all customers. This wasn't a gesture to say sorry for all the hassle, stress and damage. Useless.