Most unhelpful customer service, cost John Lewis of Newcastle upon Tyne the sale of an Apple Mac Air laptop. On Friday 7th July we were shopping for an Apple Mac for my daughter for university. After visiting a couple of stores in which we had researched and confirmed prices we decided to visit John Lewis. On arrival we were directed to an older sales person, we told him what we wanted to purchase and the prices we had been quoted. When he showed us the model and price we advised that Fenwicks had them on offer at £100 cheaper, however we said that we knew they price matched, so didn't think this would be a problem. He was very arrogant and rude in his response as he advised he could not ust accept what we were telling him and automatically price match, but that he would have to send a member of staff to check the price when they had time. We replied that we would expect him to check but surely they had a quicker way of checking than that, an how long would that take. He just kept re-iterating it would be done when and if he had time. He continued in this rude manner and was quite curt when my daughter started to ask in-depth questions regarding the appliance. It was as if he were trying to be clever or just couldn't be bothered with us. After a further five / ten minutes of trying to engage with him we decided to give up and told him as he obviously couldn't be bothered with us we wouldn't bother him any further and that we would just return to Fenwicks. At this point he just walked away. We went back to Fenwicks where they couldn't have been more helpful, spending the time with my daughter to ensure she was buying the right product to suit her needs. I guess the motto of this tale is that I would advise people not to bother with John Lewis if you value the customer service experience and go to Fenwicks instead. Very very very disappointed!!