My daughter ordered a mattress foe when she moved into her new house,. She received a confirmation call confirming the date and time great! BUT The mattress didn't arrive and when she called to find out what was happening, they said it was never booked infordelivery. The earliest they could deliver would be the following Monday as they couldn't get it delivered next day. My daughter was working 8am to 6.30 pm and wouldn't be at home on the Monday. It spoilt her excitement about moving and having all her new things. She was so cross she cancelled the order. After calming down she reordered as it was the mattress she wanted, only fir that delivery not to happen. The reason given was that as she had cancelled the original order the money would be refunded and when there wasn't enough in her account they didn't tell her even though the refund hadn't reached her account... 3rd try after confirming the additional payment the scheduled delivery date and time was given. Again she received confirmation calls but yet again no delivery, after working a full night shift and staying up all day for the promised delivery, fuming doesn't cover it. John Lewis apologised, gave her free delivery and a credit note for £30 and reorganised the date and time for delivery and guess what... No Mattress , the depot called to say it hadn't been sent so they couldn't deliver it. Aaron at the depot said he would try to get one out but wasn't confident he would be able to I rebooked for the following Monday. That date has been and gone and now my daughter has cancelled the order. What has happened to the communication between sales and the depots. We are going to replace our mattresses but we will NOT be going to John Lewis. Very disappointed, used the stores fir years but sadly no lnger