I purchased 3 items from John Lewis in January to complement my new kitchen. One of the items was a tumble dryer which was smashed ( and I mean smashed not dented) on arrival. I had to severely complain to get it replaced. Another item was a Panasonic microwave. Imagine my horror when after only 5 months of use the protective coating came away on my cloth as I wiped inside. I reported this to John Lewis. They proceeded to imply that this was not their problem and I should deal with Panasonic. They had Panasonic and a repairer call me. What! ? My contract was with them as my retailer! I have had to go out and buy a new microwave as I have refused the "repair " due to health and safety concerns. I have therefore lost money and time wasted on John Lewis. Moral... Don't buy electrical items from this retailer. I gave one star because the staff on the phone and emails are polite. Here is where the story ends.