"Johnlewis.com has just robbed me of £35 worth of vouchers. It accepted my shopping paid for in vouchers and topped up with JL credit card, and I was told I could collect my items from local Waitrose next day. I left my email address on the site and the message came that I would receive confirmation email or text. I received neither. My crime was to trust John Lewis, well why shouldn't I? and I assume that confirmation email would come and assigned vouchers to granddaughter for cutting up... I no longer have the numbers. Despite earning these through my credit card and therefore JL have records of having these they have refused to give me more or let me have the items I paid for. Its not my fault their system was faulty, but I am paying for it. I am applying for a different credit card and will shop elsewhere in future