Expensive shoddy flat pack furniture & after sales service to match. New set of shelves delivered today. All arrived OK. But they delivered some shoddily made flat pack furniture. But not cheap - £500 for some shelves. Instructions said 2 people and 20 mins to construct. 3 people & 2 hours later, we gave up swapping all the metal support struts to fit in the mis-aligned holes. I called customer service with the expectation of an apology and the offer of picking faulty shelves up. I had explained that the faulty metal parts were all constructed but the bolts could not be tightened up as the holes are mis-aligned so some of them are in at angles and not straight. The half constructed shelving is unstable and in it's current state not safe to stand up in a corner of the room for fear of falling on the oak floor or onto someone. It is also unsafe laid across the floor due to the bare metal. 2 kids, 2 dogs & 2 adults using this lounge. An accident waiting to happen!!! Not a priority for John Lewis to pick their expensive but shoddily made flat pack furniture up. Offered to pick it up in 2 days time but again within their 7 hour time scale. Despite explaining that I could not sit in at home for the whole time, due to work & a hospital app, there was no flexibility for them to deliver within a 3 or 5 hour schedule. Suggested the following day as I could be available for the full 7 hours but they could not guarantee that either, or the following day, or the following day after that!!! An hour later no further forward, no date or time slot for them to come and pick up their shoddy shelves!! So on top of a shoddily made faulty product they make it as awkward as they can to arrange pick up also. In the meantime leaving you with all the packaging & a partly made item taking up all your lounge and in it's unsafe state. Being a loyal JL customer I am so shocked with their can't care less attitude regarding their after sales. They have had a successful few years, recently with regards to sales. Don't get complacent JL, look after your customers and they will remain loyal. With the response and after care I received today, you'll be losing them. There are plenty of retailers out there to compete with.