The order placed over the telephone - value over £400+ and was cancelled and their action meant the money taken was held and not available for 3-5 working days but they did not say why this had happened. They just say they decided to cancel it and ruined a birthday too. It was not a credit application this was on an ordinary card payment they Failed to advise on their sales process and the why. John Lewis are NOT regulated by the Financial Conduct Authority. Neither are we a member of the Retail Ombudsman so we will not liaise with them in respect to this matter. Their complaints staff are arrogant and dismissive. DO NOT USE JOHN LEWIS UNLESS YOUR IN STORE AND CAN WALK OUT WITH YOUR PURCHASE IT TOOK JOHN LEWIS 8 WORKING DAYS TO GIVE ANY REASONABLE ANSWER AND IT WAS LIKE GETTING BLOOD FROM A STONE.