John Lewis has absolutely the WORST service I have ever experienced. My delivery of a washing machine failed to arrive last week with absolutely no notice. I spoke to customer services who said that they hadn't been able to locate the product and so didn't load it onto the van. They didn't know why I hadn't been notified. I was then assured that it would be delivered this week. I had two text messages to confirm this. One with a date and time slot and the next, sent yesterday with a two hour time slot. It hasn't arrived. I then spoke to a completely incompetent man at customer services who said that the order was cancelled and that there was nothing he could do about it. He could not have been more unhelpful and frustrating. He was totally incompetent originally seeing no order history, then suggested that I was expecting an order of chairs before finally putting me on hold and coming back to say that the washing machine order had been cancelled - Without my knowledge! Apparently they had tried to call and have left messages but I haven't even had a missed call let alone a voicemail. I have now taken two of my holiday days off work for this shoddy company. I could't be angrier or more disappointed - this is an unbelievably awful service from a reputable supplier. I have been using John Lewis for years but will avoid them at all cost in the future. Lets see if Argos can delivery a washing machine.