First of all I would like to say that John Lewis are in fact very incompetent with a absolutely lazy customer service I’ve ever come across !!! On the 12th of August 2017 I have given my laptop for repair with my charger to John Lewis Stratford. On the 18th I received a call that my laptop is ready for collection. As I’ve arrived, I’ve noticed, that they forgot to include my charger with the return laptop. The staff at the technical support desk was not even that apologetic. It felt like they don’t even care. Told me they will call as soon as the charger back so I can come collect it. Weeks passed but I haven’t receive any calls. I started chasing them up myself. After about two weeks I rang the store. They said the charger isn’t back yet and that I have to wait a few more days and they will let me know ones the charger returns to the store. Two more weeks passed, so that’s a full month since I first got my laptop after the repair. No calls. I rang the store ones again. Situation didn’t change. They apologized and said they will be calling the repair department to chase them up for my charger and ones this sorted they would call me back! Today is the 3rd of October 2017. It’s been almost two month since the problem accured. Since then I have already tried to contact the customer services and send an email to the complaint department, but received no response. This is starting to annoy me in every way possible. I just got off the phone with customer services ones again. They were trying to contact Stratford store to no avail. The lady on the phone promised to send an email to a store manager and told me to wait a few days until they contact me. I just want to come to a conclusion. I will never prefer any electrical products from John Lewis in a million years! This situation has taught me a lesson. Never again.