I have recently bought a sofabed at Peter Jones, terrible customer service, after buying a sofabed, saw another one at the store and discussed with my partner on the phone and we wanted to change it. The staff who did the transaction couldnt be bothered to change and had this attitude which pushed me to simply just leave it and stick to what i bought in the first place. After a week when they tried to deliver, they couldnt fit through the metal fence and dropped substantially, one of the leg was broken. They told me that it needed special crew to redeliver and that i would receive a call later in the day... I have received no call, so I had to chase it myself. When i called I was told that i did tell the delivery people that I would go for something smaller. I never said such thing. They said they would look into it. Couple days passed no calls, no idea what was going on with my sofabed. So again i had to chase it up myself. I was told that a new sofabed was out of stock and wouldnt be available for 2 months. They suggested that they would redeliver the initial sofabed which was broken and in the meantime, once available they would exchange with a new one. I said ok, they arranged 4 man specialist crew to deliver. I waited, and no sign of John Lewis. Called customer service and was told it was still on track. 20 mins later, after passing the time slot, i called customer service again and this time I was told that my delivery was not going ahead as at the time of loading the sofabed was not available. NOBODY CALLING AND TELLING ME THIS. I was just waiting knowing that the sofabed was going to be delivered. I have no idea how to tell how frustrated I was. I literally started to cry. A customer service that is worse than being harassed. I will never fiorget this John Lewis. I cancelled the order, I will never shop from John Lewis and I will tell this to everybody I know.