Never going to order from John Lewis again, worst service ever. Couldn't deliver a product (TV) on specified time despite having 24x7 concerige service at my place, making unacceptable excuses that I should have called customer care to inform them that it should have been left at the concerige. Never faced any problem with other online retailers like Amazon, Tesco, Asda, Robert Dyas, etc. They all delivered at concerige. Global head of delivery making excuses to save this own mistake that they do not deliver to concerige unless told to and there was no option to comment or give notes while ordering the product. So should get a dream that they would not deliver at concerige and I should call and inform them about it. Worthless service. Never ever going to order from John Lewis.