I have honestly never written a review before, but I wanted to warn people of the horrific experience with John Lewis carpets. Firstly, the person came round to measure and quote was incredibly rude and unhelpful. I put this down to an off day and let it slide. We placed our fateful order in early August, with a fitting date in early October. We placed a number of calls with JL to make sure all was in order as we were not hearing anything back from JL itself and we had to take time off work to ensure we were around for access. We spent the entire week before clearing all the rooms of toys, beds, wardrobes with everything dismantled and safely out of the way in preparation of our much awaited fitting day. We have two small children so we set up camp for them for a few days as an adventure........ wears thin after 3 weeks so have had to put everything back so the kids sleep properly. A day before the day, a call came in saying that the carpet is not ready, but will be a week later, we agreed through little choice. Now we are told they don't know when our carpet will be ready, if ever! Been offered to change the carpet to a different one but will have to pay more as the prices have gone up. A huge number of phone calls, umpteen emails and still no carpet. The manager is unhelpful and rude and basically told us to like it or lump it. This is an order for 185sqm of carpet, underlay, grippers and all the stuff that goes with it. Almost 3 months of misery with John Lewis. DO NOT ORDER JL CARPETS IF YOU EVER WANT TO SEE THEM INSTALLED IN YOUR HOME OR DONT WANT TO BE CONNED INTO PAYING MORE BECUASE THEY HAVE DRIVEN YOU TO DESPERATION