John Lewis- Terrible product and terrible customer service! DO NOT BUY from John Lewis! I wish I had read all these shocking reviews before purchasing a £2000 television from John Lewis. After a few months the tv had a strong line of pixels showing at one side. Fair enough, Martin Dawes came out and replaced the screen. I would rather have had a replacement item but gave them the benefit of doubt and accepted a replacement screen only. 2 months later a blue pixel line appeared down the screen. Again they came out and confirmed that the screen needs replacing. Note the tv is only 10 months old. I wasn’t happy with another screen as there is obviously a fault with something else on the tv causing the screen issue. JL is trying to hide behind terms as in the first year the product repairs are covered by the manufacturer rather than JL so they are looking for the cheap way out, which ultimately won’t solve the problem that is causing the screen to become faulty, rather mask the issue for another few months. Saving grace is that I purchased through Paypal Credit so can claim back through them. JL is in serious trouble and I wouldn’t be surprised to see some major changes at the top. They used to be big on customer service but not anymore...