We ordered £3500 of blinds to be made and fitted by John Lewis. The service for measuring our windows was good but after that we had to follow up and call constantly to find out what was going on. There was some confusion about the order (it was in two parts for the Roman and Venetian blinds) so instead of calling us to check the order, we were completely ignored for weeks and no emails were replied to. When we threatened to cancel our huge order, we were told it was 'our choice' by a person who didn't seem at all concerned about losing business or harming John Lewis's reputation. After weeks, our blinds are finally supposedly being made. I am hoping the fitting process goes more smoothly. Extremely disappointed customer!