I ordered a TV with free UK delivery within 7 days and paid £999. 8 Days later, still no response, customer services told me I live in Ireland (I live in Northern Ireland) at a "Restrictive address", that I should have read your website more carefully, that the item had not yet been dispatched and would take at least another 7 days to reach the delivery agent and thereafter up to 14 days to be delivered to my address as so remote (1 hour from Belfast). I tried to cancel the order but was told this was not possible until I had taken receipt of the item and that no cancellation could be effected after the item had been dispatched, which is recorded on your site as having been dispatched on 23rd November but have been informed it has yet to be dispatched, as I live at a "Restrictive address" and yet, no one can tell me where the TV is. The young lady that dealt with me yesterday was very good and she is the only reason I decided to continue with this order...she also gave me a price match meaning a £40 refund, but only to be claimed after receipt and I'll have to call customer services again. I called again today to see if there was any progress and we are back to square one, "Restrictive Address", should have read the website (still can't find that reference by the way that tells me I live in a "Restrictive" area) the item had not yet been dispatched, no cancellation possible and that someone would call me by the end of the week, it would take at least another 7 days to pass to the delivery agent and another 14 days to be delivered to me...."nothing anyone can do" and still no one knows where the TV is. I informed the customer services agent that I didn't hear by Friday I would get my bank to return the funds to my credit card. I will not be doing any further shopping with John Lewis...it's one thing not receiving the goods, is quite another to be treated as an annoying, naïve pain in your arse who can't read your website. Naturally, I'll be telling friends and family penning a letter to a national newspaper....modern business....take the money and run!