John Lewis employees are not to be trusted, and their Customer Services tell lie after lie. I ordered an £1,149 phone online when it came into stock and requested it to be delivered to my local Waitrose. Shortly after it was due to be delivered i checked the status on-line and it was showing as "delayed" and would be delivered the next day. That didn't happen either. After 3 days i phoned customer services and was told it definitely had been delivered to my local Waitrose. So down I went only to find the store had no knowledge of the delivery and could not find it. There was a lot of gushing and apologies and promises to get to the bottom of it and to provide some form of compensation. None of this happened and it is 2 weeks later. No proactive action. I had to call them to demand a refund, no one bothered to call me. I have reported it to the Police as I am certain, based on what the various people said to me, that an employee in the chain somewhere has stolen the item. Edit