My order was allegedly delivered to my office at 7 p.m on 27/11/17, but my office closes at 5 p.m without any access to the building. I have notified the customer service over the phone and via email that I am still to receive my order. I was informed that my order was delivered on that date and basically the case is closed without any proof of delivery. I feel very disappointment and frankly disgusted that as a loyal customer , I was being treated with such a mistrust as I had not reported any issues with my other orders previously. I am left without any order and nobody wishes to take a blame. It is only my word against unreliable Hermes . I am very sorry, but JL customer service is not as it used to be before, known for putting the customer's first and treating them with respect. Being loyal JL does not pay off at all.