Called customer services - they said I would get call back within 48 hours - didn't happen Called again - new case number - told again I would get called back - didn't happen Called again - the narrative against the case didn't seem accurate. In the end the person was able to deal with the matter as I'd requested on the first call Then got no confirmation email Called again - was told they had put the wrong email in and this couldn't now be changed. And also told the payment was declined. Not sure how and when they were going to tell me that! Turned out it was declined as they had put the wrong exp. date in!!