**I WARN EVERYONE PLEASE DON'T PURCHASE FROM JOHN LEWIS** Guy's sorry but JL is the shittest company to purchase from. On the 05-12-2017 I purchased a Mac Book Pro from JL for next day delivery. Item got delivered the next day when I wasn't home and was singed by someone with the same surname as me but funny enough when I tracked it the person spelt my name wrong. When I got home the item wasn't home and my neighbours claim they didn't receive it so I called JL on the same day 06-12-2017 and reported it. Jl said they will investigate and thats going to take 3-5 days from the day of report. I called back on the 3rd day after the report only to find out the investigation wasn't launched on the day I reported it. JL then launched an investigation again they said. I've waited for another 5 days making it 8days wait in total only to find out now that JL can't do nothing about they claim. DPD claim it's been delivered and therefore J.L is picking the their partners word over the customers. I've asked for a proof of delivery/signature but apparently the customer can ask for that. UNBELIEVABLE!! JL is now telling me to go and report it to the police that the laptop has been stolen from me. First of all I haven't received the item in the first place to go and report it stolen to the police. I spoke to a manager who claims he's the team manager and His name is Andrew. I asked for his last name but he said he can't tell for security reasons. And that's how I've been dealt with by JL. I've basically lost £1,655.95 and the manager calmly said he can't do anything about it.