Ordered a 75 litre Channel No5 spray on 16 th December 2017. It seems to have reached Hermes on 16th but was delayed. Case was opened and promises were made by email. Still no Christmas present for my wife. I run my own diamond business and have done so for 50 years and I have never let anyone down, had problems occaisionally but have always solved them by being understanding to my clients needs. Never, ever has any problem taken more than a few days to be resolved. We walk that extra mile and then some, a lesson that all companies should have in their mindset. Richard Bruton. www.debrettsjewellery.co.uk