On the 27/12/17 my electrician plugged in my new AEG gas hob which I had ordered from John Lewis. However the next day when the gas engineer Came to connect it he done some pre-checks and noted that it was extremely hot in one corner he asked me to call the electrician urgently And would not proceed with the fitting until he arrived. In the meanwhile we unplugged the hob while waiting for the electrician there was an almighty explosion The gas hob had exploded and glass was all over us and the brand-new kitchen. When the electrician turned up he checked all the wiring as it was all brand-new in the house and said he was extremely concerned to why it had not tripped the RCD circuit and Deemed the unit to be at fault. I called John Lewis customer services and explain to them what actually happened but I was shocked at the response as they did not seem to care they said as the unit had been sent directly from the supplier so they have nothing to do with it and put me through to the supplier AEG who then after several hours of waiting put me through to respond services there repair service center who after an hour of waiting advise me that the unit was not repairable and put me back through to AEG who then after another hour put me back respond services to be be told the same thing.after failed appointments and no help from JOHN LEWIS & AEG i managed with great frustration to get my money back but have been left out of pocket.