Hi, I bought a 65" TV ( £1300), wall mount (£157 -as advised by JL for the TV), and a TV install which cost an extra £125. It took 2 weeks to organise an install which I had to take a day off work for as I work in the City. The installers came, checked the wall, and set about installing until on unpacking the TV the realised the had picked up the wrong TV (55" instead of 65"). The left and said JL would be in touch within a few hours to set a new date for delivering. No call was received. After 2 days I contacted JL and was told I would be on their urgent list and they would arrange delivering and install within 3 days and I would be contacted later that day. Again no call. When I contacted them I had to start again. They then agreed an install in another 2 weeks, so I booked another day off. The installers arrived and within 2 mins had decided the wall wasn't suitable. I explained it was a 2 1/2 foot thick outer wall in a new house with plasterboard overlay and showed them the wall thickness by opening the door. I also said I would accept and sign for full responsibility and explain the previous fitters were happy to fit the TV to the wall. No joy. After 2 months I had £1500 worth of TV still in a box and despite the same promises again no call from JL. I had the builder of the house fit the TV for £50 and its as solid as can be. This service is appalling and an embarrassment to JL.