Returned goods but did not receive refund. Contacted several times and was told wait upto 14 days even though I knew the goods had been received the day after sending by tracking. Eventually not far short of a month the refund was made and I made a complaint to head office and was pleasantly surprised when I received a very apologetic call and a good will gesture was given a cash credit of £35 to my account. I was very impressed with the call and cash hence 3 stars otherwise it would have been 1. Brilliant customer service.
6 years ago
John Lewis has a
2.7
average rating
from
2,416
reviews
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