Terrible experience with John Lewis! Here is my latest experience with John Lewis: Last month, I went to their shop in High Wycombe to purchase Bosh integrated freeze freezer (fitting of the new and recycling of the old was also included). I was told that the delivery would be within 2 or maximum 3 weeks. After two weeks I got an email notification to call their customer service and arrange the delivery. When I called the customer service, I was told that the delivery would be in 10 days or Saturday, 10 February between 11 am and 5pm. I had already made some arrangements for early in the morning on that day so kindly asked the operator if would be possible to make the delivery staff aware not to come before 12 noon. I was told that I have to pay extra for it!? I was unpleasantly surprised because I did not ask for delivery at the certain time but to come a bit later because I was not sure I would manage to come back before 11 am. However, I have accepted the delivery to be made between 11 am - 5pm and cancelled my arrangements for that morning. On Saturday, 10 February I stayed at home all day and waited for the fridge freezer to be delivered. Nobody texted or emailed me in the morning to say approximate time of delivery. At 1.30pm I have called the customer service to check if they were still planning to come. I was assured by the operator that my case was in the system, delivery would be proceeded as agreed and someone would call me half an hour before the arrival. However, nobody called or showed up on my door between 11 am - 5pm. I was waiting until 6 pm then went to their shop in High Wycombe and asked for the full refund. In summary, we have been without fridge freezer more than a month. It took us more than a week to investigate where to purchase and decided to go with John Lewis because we believed that the work will be handled in a professional manner. However, John Lewis let us down as nobody before so after one month we are still without fridge- freezer. The trust to John Lewis has been broken and not sure if ever will be recovered!