I have had an absolute nightmare with JL Southampton. Totally unhelpful. Have had to contact Customer Services on several occasions. Customer services staff obviously have a checklist to follow and cannot think independently. Lodged a complaint and was advised that I would receive a call back, no time given so rang again and advised of a time that someone would call. No call received, so called customer services again given a whole load of excuses. Then made a complaint via email which states aim to give a response in 24 hours - no surprises, 3 days later no response! Called Customer Services 5 times who just fobbed me off, eventually got thought to Vickki in Head Office, who said that they don't like to take calls from customers! I have given up. Really disappointed with John Lewis. They are not the premier department store.