Customer standards are up to no scratch they are sinking faster than the Titanic what a shame. I have been customer for more than 25yrs my home is full of John Lewis products. Recently I purchased a computer only to find out the volume was very low I could hardly hear the sound. I called costumer service, explained the problem and advised to take it to John Lewis for someone to look at it. I spent 3 hrs 40 min in the store, only to be told it was going to be sent to the manufacture and it may take up 28 days. I called two weeks latter to find out what was happening only to be told its only nine day since you brought in the computer. No information was given, called back a week latter still no information on what was happening. I requested to know but still no information, 3 days latter I was called and informed my computer was ready to pickup. I went to pickup the computer they couldn't find it for 25 min, Finally when I got the computer I asked if it was fixed and the answer was yes. I requested to check it to make sure the fault was fixed. He wasn't happy but I insisted reluctantly he agreed. It took more than 1hr only to find out it wasn't fixed, when I asked what was fixed he couldn't give me straight answer. Now it was more than 2hrs spent then he told me there was no fault found and the computer was on the standard settings. At this time I was so dis-pointed for the time and money wasted, I requested to make complaint but was told I can only complain to the Head office and not in the store. I requested to see the store manager, but the store manager couldn't be bothered he just sent someone to see me when I asked him if he was the manager he said no he wasn't. At this time it was more than 3hrs I was tired and just wanted to get out from the store, he asked me if I want refund or exchange the computer as did not have the accessories with me I opted to bring them in and exchange. I returned to with a everything and picked out the computer to exchange I got informed they had it in stock, when I was making payment I was told they din't have it in stock and it will take 5 days for delivery. I was already tired and knew weather I complain or not it was going to get me anywhere so I agreed to the 5 days delivery. As I was driving home I received text from the sore that the computer will be delivered the following morning. I stayed home all day waiting for delivery only to receive text that delivery was refused. Called back only to be told nothing can be done all they have to do was investigate and called me back what shamble.