I had a faulty fridge-freezer and after only 5 months the frozen food one was defrosted it took 6 weeks after they kept the part is coming in and then another phone call to say no sorry its not in, they said you can send it back and when we receive the faulty they would send another one out we will decide if its faulty, I said what about my fridge, when I phoned about cost of phone calls £57:00 I was implied to being untruthful, then I sent a receipt for the cost of the things I has lost they went through the receipt I had send in as the freezer broke the day after we had been shopping, good job I had taken a photo and said I had two gammon joints and Owen from John Lewis said that's not what the receipt says, I said nothing to do with you how much I buy he didn't realise we had family over 2 days later, we had to cancel obviously, do you leave your freezer with absolutely empty before re shopping with a family, IT WAS NOT THE MONEY I was cross about but the fact they thought I was trying to get an extra £5:00 out of them, after that I thought it cost me an awful lot of takeaways not every day but 5 weeks I would say we had 3 takeaways a week, will never shop with them again even if they are cheaper, I have never been so insulted in all my life.