Ordered a £1600 mattress and paid for the old mattress to be taken away. When our paid for time slot delivery came we were told 'got your mattress' as our greeting to which we replied 'great and you're taking our old one too' - the aggressive drive took great pleasure in telling us 'got no room'. He then enforced to my pregnant wife this point and intimidated her and me telling us he was going, he didn't care we'd be getting a refund and telling me to 'shut up'. The subsequent complaints process and refund took 4 hours on the phone on which john lewis advised that they'd keep the driver on the road delivering despite his threats and aggression because 'we've got deliveries to make' and were not at all concerned with the stress they caused a pregnant lady. They said they'd call back after the investigation the next day....3 days later they had never called back. A horrible, aggressive company with no duty of care that gives nothing. Why buy through them?