Ordered a fitted bedroom and carpet first week in January. Since then dealing with John Lewis customer service(??) has been a nightmare. Where to begin? I have had to make at least 8 phonecalls - Getting through to speak to someone - 1/2 hour waiting time - every time - Being told someone would get back to me - never happened - Twice sent an email to 'Head of Customer Services - automated reply said someone would get back to me within 24 hours - never happened - Bed room was finally fitted today (quality disappointing) but still waiting on a date for carpet fitting - promised it could be coordinated to be very soon after. Looking like end March now - Several phone calls resulted in an offer to fit the carpet on 21st March (Another two weeks with out use of the bedroom and other rooms full of the decanted beds etc. - Good luck - the carpet fitter turns out to be a past patient of my husbands and offers to fit carpet on Saturday 10th (his day off). -Looks like the carpet will in the end be fitted reasonably soon after the fitting of the bedroom furniture but NOT due to any action by John Lewis and after a great deal of uncertainty and incompetence by John Lewis. Frankly this is not the level of service I expected from John Lewis. I have constantly had to chase up procedures. I had expected that using John Lewis for furniture and carpets would have been a seamless experience. All the other fitted furniture firms I consulted would have co-ordinated everything (including the minor electrical work I had to have done and redecoration of the room). They would in fact have been cheaper but I decided that I would go for John Lewis quality. I understand that John Lewis has been undergoing some administrative changes. This may be the reason why things are not going at all smoothly with my order but it is certainly not an excuse. I will never again use John Lewis. PS I left this same review on another review website on Tuesday and someone from John Lewis posted a reply. Stated that someone would contact me to discuss. Guess what, three days later and no phone call.