Ordered a carpet, curtains and blinds in Feb, people came and measured in Feb, heard nothing for a few weeks...... then the nightmare begins. We must have spent 25 or 30 hours on the phone emailing and chasing. Noone responds, when they do they promise they will call back, they don't, you practically have to manage the entire process yourself. I could understand a major renovation, but carpets and curtains are what John Lewis are famous for as was their quality.... 20 years a customer and spent £1000's there over the years..... never ever ever ever again . Total Nightmare