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Karen Wrighton
Didn’t receive item in time to give as a gift. Cannot purchase another as John Lewis customer services refused to refund my money despite the goods still legally being in their possession. Under the consumer credit act of 2015, they should refund the money on request. So that I can purchase the gift locally in time. If they had done that I would have gone into Norwich and bought the item from my local John Lewis store. Now, When I get my refund I will buy it from the Apple store instead. John Lewis has lost my goodwill and I will not shop with them again. The customer services were appalling and their refund policy is ILLEGAL. I fully intend to take this matter further.
6 years ago
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John Lewis has a 2.7 average rating from 2,416 reviews

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