I agree with comments below regarding John Lewis customer service, it is the worst I have ever experienced, I have shopped at John Lewis for years and until now would always have been my go to place. I had a carpet estimator came round on the 27th Feb (very pleasant and help person) who said that the formal quote would be with me in 2 days, I have since heard nothing. I have phoned approx 15 times holding on for over 30 mins each time just letting the awful piped music play, I have emailed Customer Services (automatic email saying someone would be in contact in 72 hours I have heard nothing), I then tried Head of Customer Services (automated email saying someone would be with me in 24 hours again nothing), I find myself again holding on the phone to try and speak to someone 10 minutes so far. I have also gone on the online chat and they were completely useless telling me to phone again. If I had an option I would be buying the carpet else where but unfortunately it has to match with carpet in the rest of the house. From a company that prides itself on it's quality and care this is unbelievable - people moan about places like Virgin, EE etc but they are 5 star compared to John Lewis