We ordered made to measure curtains and paid for them one month ago. Two weeks later they requested the payment again! Then the following week I had two texts from John Lewis stating that the curtains would be delivered to us, including a time slot. The time came and went. I then checked with the courier they used and was told that someone had signed for them in Bristol. I live in Swindon. I went to the store and was told by a manager that they would get back to me about it. I stated that I wouldn’t leave the store until I had an explanation. I was then told that I shouldn’t have received the texts as the curtains were sent & received by the fitter. I mentioned that I had rearranged my commitments so I could stay in to receive the delivery. Despite the fitter having received our made to measure curtains a week ago we have received no calls from anyone at John Lewis and still waiting to see the curtains and to have a date to have them fitted! This is all disgraceful customer service from a company that used to provide itself on tip top service. Buyers beware!!! I have just phoned John Lewis, yet again, and waiting for someone to call me back.