Ordered a sofa and chair for around £2000. Sofa has broken within 2 weeks (frame clearly collapsed on the right arm) can only assume was dameaged before it ever arrived. Been trying to contact for a replacement for a week now - no action from JL, promised call backs 3 times - nothing and today advised they (might) have some feedback by next Friday !! All we want is replacement for a shoddy not fit for purpose expensive product. Just amazed the service is so bad.
6 years ago
John Lewis has a
2.7
average rating
from
2,416
reviews
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