Ordered a Bosch cooker paid for the express next day delivery, two emails and one text delivery between 07.30-8pm and 2pm-9pm. Waited until the day of the delivery phoned customers service no record of purchasing the cooker. No cooker in stock I asked them to cancel the order big fuss. I ordered a more expensive cooker from “CURRYS” got it around the same price as the cheaper model from John Lewis. Excellent service from CURRYS. A week later after cancelling the item from John Lewis I received a email regarding the 3 year insurance plan and £80 taken from my bank. I complained about this I now have to wait up to 7 days for a refund. I informed Ben at John Lewis I will be requesting the cost of the phone call for their mistakes he informed me that John Lewis won’t refund the cost. Ben tel no 03456 049049 you will refund the cost of the calls and the wasted time I had to spend on the telephone the 6th and 12th April. Due to extremely poor service at John Lewis customers service. I Will see you in COURT. Lynn Ford needs to sort this out.